It's official... I am sick.I won't go into details but will instead use this post to address a problem many small businesses fail to prepare for. If you are like me, in the early days you structured your business to run fine...as long as you were at the helm. What happens when you are incapable of being there? Do you have a back-up chain of command ready to step in and get the job done?
The last thing a customer or client wants to hear is that your illness delays their plans, an illness that inconveniences you for a few days could potentially cost your company tens of thousands in future sales. I learned this lesson awhile back and have since put together a contingency plan that allows my business to continue running without me.
Today's lesson is that nobody is invincible, build your business to withstand the unexpected.