Today was very trying. I had one of my biggest clients wanting me to fax a certificate of insurance to them, I immediately called my agent and was told that after 3 months with insurance on my business, the underwriters had still not provided a certificate of insurance. This was not good, I was stuck between a client threatening to drop me if I failed to provide this certificate before close of business today and an insurance agent that was so inept, he was telling me it couldn't be done.
I then called my insurance companies corporate office where the conversation went pretty much the same until I calmly asked them that if they couldn't do what I needed done would they run some numbers for me really fast. I must have confused the girl on the other end because she immediately said yes. I then began to ask her to figure out just how much money I would be suing them for when their inability to provide a service I had already paid for cost me a $150,000 a year contract.
I had the certificate of insurance in my clients hands 5 minutes later via fax.